Scheduled preventive maintenance
Camera cleaning, focus and alignment checks, cable and enclosure inspection, and recording verification on every channel.
Camera Surveillance
Surveillance Maintenance & Support
Scheduled servicing, continuous health monitoring and guaranteed response — so failures are found by us, not by the incident that needed the footage.
The system is working on the day you need it, because someone checked before then.
What we deliver
Automated health monitoring
Camera offline, disk failure, recording gap and reader fault alerts raised automatically rather than noticed weeks later.
Firmware and security currency
Patching for the known vulnerabilities that make unmaintained camera systems an easy way into a corporate network.
Guaranteed response and spares
Defined response times with spares held locally for the models in your estate.
Systems degrade quietly
A camera drifts out of focus. A hard disk fails and recording silently stops on eight channels. A reader’s antenna cable corrodes and the read rate slips from 99% to 84% over a year. None of this announces itself. It is discovered on the day the footage is needed, or during the annual stock count that suddenly does not reconcile.
How we work
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01
Condition survey
Full audit of the existing estate, including systems installed by others, with an honest condition report.
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02
Contract scope
Visit frequency, response times and inclusions agreed in writing rather than left vague.
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03
Monitor and service
Continuous automated monitoring plus scheduled site visits with a written report each time.
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04
Annual review
Estate review covering ageing hardware, changed risk and upgrade planning.
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24/7
Automated health monitoring across cameras, recorders and readers
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SLA
Response times defined in the contract, not left to goodwill
Frequently asked questions
Will you maintain a system another company installed?
Yes, after a condition survey. We need to know what we are taking responsibility for.
How often are site visits?
Quarterly suits most estates, with monthly visits where the environment is harsh — dust, heat, or heavy production traffic. Health monitoring runs continuously between visits either way.
Does the contract cover replacement hardware?
Labour and diagnosis are always included. Parts can be included or charged as used, depending on the contract tier you choose — both are priced transparently up front.
Talk to us about Surveillance Maintenance & Support.
Site surveys and first consultations cost nothing. If RFID or surveillance is not the right answer for you, we will say so.